birchbox customer service

Boxy Lady

This month, November 2012, I will receive FOUR subscription beauty boxes. I’ve never received more than two per month and I will finally and officially be cancelling two of my current subscriptions before December… at least, that’s the plan.

I’ve come to find that my most popular posts are those in which I discuss what I like and dislike about my monthly sample box subscriptions so, here’s another one for you to read! Before I cancel the two boxes that I’ll be cancelling, I figured I’d share a little bit of what I know about all four subscriptions before they are shipped out. Since I hate showing favoritism [insert telling wink here], I’ll present each subscription service in the order of which I signed up for them. First up: Birchbox.

Let us all join together in a communal groan over what has quickly become the worst beauty sample subscription service. At $10 per month, I was excited to sign up for this service back in April of this year. I took my beauty survey to give the folks at Birchbox a better idea of what products I need and would love. The first box I received was for the month of May and I have to admit that my disappointment started pretty early on. Aside from the fact that May’s box was a Gossip Girl theme (which I luh-uh-uh-oved) the goodies inside weren’t exactly what I was expecting.

As the months passed by and I continued to receive my monthly Birchboxes, the samples seemingly got worse and worse. This all came to a head last month when I received their Goop.com partnered box. IT. WAS. WRETCHED. If you haven’t already, please go back and read my review of the the products in the latest box: Birchbox #6 :: October and then take a peek at my post regarding Birchbox’s absolutely disgusting customer service: Bad Bad Birchbox Ops. If you’ve been considering becoming a Birchbox subscriber, this may cause you to rethink that.

As I stated in previous posts, I will be cancelling my Birchbox subscription. I had wanted to cancel before being billed for the November box but I’m a procrastinator and didn’t. I also redeemed the Birchbox credits I had earned for some products off their site and didn’t want to cancel before they were shipped out to me. Now, I MUST remember to cancel before December. (I sincerely doubt the November box will be able to get out the horrible taste left in my mouth from the October box and subsequent customer service debacle.)

Overall comments: $10 a month membership (very affordable), minuscule samples from less than stellar brands. Horrible customer service.

Status: CANCELLING – because they suck.

After signing up for Birchbox, I became a Julep Maven. Being a Julep Maven means have 3 Julep nail polishes shipped to me monthly for $19.99. Now, I’m a huge nail polish fanatic but I wouldn’t have signed up to be a Julep Maven had I not been able to redeem a coupon code to receive my first box for $0.01 (How can you beat a penny, really?) I wasn’t exactly unimpressed with what I received my first month (July 2012), so I maintained my membership for an additional month. 2 boxes for $20 total. Not too shabby but I was ready to cancel. Something inside told me to hang on for one more month, so I did. After receiving and reviewing my 3rd Julep Maven box in September, I vowed to cancel before October’s box. I should’ve read the cancellation terms because the day before I was to be billed, I logged-in on-line and found that I was supposed to call before 5pm.

Luckily, Julep allows members to skip a month if necessary. In fact, you can skip multiple months or have your months box shipped to a friend instead. I really like this about Julep. It came in handy too because I opted to “skip” my October 2012 box and would cancel during regular business hours before Novembers box… yeah, right.

When Julep launched their new and improved site for members, they award their members “Jules”, their version of accrued customer credits that can be used to purchase items off of Julep.com. I had more than enough Jules to cover the cost of my November box so I figured, why not receive one more box since this one is free to me anyway.

In addition to the “skip a month” feature, Julep also allows you to choose to receive a different box than the one you were due to if you prefer to colors in a different box. Much like other subscription services, when you first become a Julep Maven, you take a beauty quiz and you are categorized as a specific type of girl. (IE: “It Girl”, “Boho”, “Classic”, etc.) When I took my survey I was classified as an It Girl; I believe I only opted for the It Girl box my first month. After that, I opted for another box each month. I love that Julep shows you exactly what you are scheduled to receive and allows you to swap for another box if you’d like.

I simply wasn’t impressed enough with the quality of the polishes to continue my subscription and although I enjoyed and will continue to enjoy what I’ve received as a Julep Maven, it’s time to explore other subscription beauty boxes.

Overall Comments: $19.99 per month (there’s always a coupon code available to get your first box for less; just google it). Fantastic customer service.

Status: CANCELLING – time to explore other subscription services. When I was exploring beauty subscription boxes back in May, before signing up for Birchbox, I read up on GlossyBox. I liked the look of it but wasn’t sure if they were shipping to the US at that time. It also carries a higher price tag each month so I passed. In September, I decided to go for it when I found that they do indeed ship to the US for $21 per month. Its more than I would prefer to pay but boy is it worth it! I was so flipping happy with my very first GlossyBox (October) and if the boxes continue to be so damn fabulous, I don’t think I’ll ever cancel.

Like I said, I’ve only received one box so far from GlossyBox but I’m excited to find whats in store for me in the future. Check out what I got in my October box: GlossyBox #1 :: October. I highly recommend signing up if you love having luxe beauty products delivered to your door each month. I originally decided to sign up once I had concluded I would be cancelling my Julep Maven subscription (no additional spending).

Overall Comments: $21 per month. AMAZING products.

Status: Continuing Subscription. (FOREVER AND EVER AND EVER)

Finally, as of today, I am to happy to say that I am officially and Ipster. I have signed up to receive the Ipsy (MyGlam) bag each month. I had been researching this service for several months and never have I seen a bad review of the 4-5 samples they send their subscribers each month. The products are great quality and also a substantial size. (Unlike the evil Birchbox).

Obviously, I haven’t received my Ipsy products yet but my first delivery isn’t too far away. To give you a better idea of what you can expect to receive monthly, goodle Ipsy reviews and see what other Ipsters have been receiving. (Looks pretty sweet).

For the same price monthly as Birchbox, I look forward to receiving much much more.

Overall Comments: $10 per month. Previously known as MyGlam bag.

Status: Brand new Ipster; awaiting first delivery.

This month, I will receive and review all four subscription deliveries. As of December 2012, I will only be a subscriber to GlossyBox and Ipsy and I think that is the right combination for me (and for you!)

I hope you’ll check out my previous reviews of these products boxes and I especially hope that you will check back to see what I get for November and beyond!

Thanks for reading! Please feel free to comment on how you feel about these services if you are a current member of any or if you’re planning on becoming a member.

Love, GK

PS: a note to my regular readers. I have been lacking hardcore on my Daily Threads posts. Recently, with the cool air we’ve been enjoying in South Florida, I’ve been channeling my inner Amy Pond and rocking some awesome jackets and straight hair (straightening in this humid state any other time of year is just pointless). I’ve been having so much fun in my awesome outfits that I have been blowing off my picture-taking and posting responsibilities. This will change because, frankly, I’d like to brag about and show off my awesome ensembles instead of the office appropriate outfits I was showcasing in previous weeks. -Check back!!!

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Mad for Makeup

Stila, Sephora and Urban Decay, oh my!

I did a little splurging today. (What else is new?) It started out innocently enough on Birchbox.com and quickly escalated into a full-on makeup buying frenzy. Nevertheless, I wanted to brag about the goodies I’ll be receiving soon enough and let you in on some of the awesome deals that you can also claim right now.

Since I’ll be canceling my Birchbox soon, I wanted to cash in the Birchbox points I had. The two items I traded my points for are below and I’m quite excited about receiving them.

First up, is the stila “It’s Go Time” Lip Glaze trio. It’s a “Birchbox Exclusive” except that you can get a similar trio on Sephora as well. ( Sephora.com: stila lip gloss trio also $12. Or for a little more than double, why not get 8 stila glosses? stila “All is Bright” lip glaze set for $25)

My only gripe with stila glosses are how sticky they are. The shine and pretty pout they offer is what keeps me coming back but the stickiness is less than pleasing.

Next, on Birchbox.com, I picked up one of the nail colours from Zoya’s Intimate Nail Polish Collection. I chose “Caitlin”. It’s the lighter purple color featured below under “available options”. (2nd polish from the left in pic).

I’ve never used Zoya nail polishes but I’ve read some good reviews and I really loved the colour of Caitlin.

So that’s that. I traded in my Birchbox points. No sense in missing out on redeeming them for some products before canceling my subscription, right? But my cosmetics shopping didn’t stop there. No, I moved on to Sephora.com where I spent more than I planned to today. I did nab some sweet deals though!

I love the sample boxes put together by Sephora! It’s a great way to expand your makeup arsenal without paying for the full sizes at full price. This set is the Sephora Favorites Glitz and Glam Party Sampler and is perfect for the upcoming holidays ($45)! The set includes:

  • – 0.09 oz Stila Duo Shimmer Powder in Kitten
  • – 0.018 oz Laura Mercier Baked Eye Color – Wet/Dry in Black Karat
  • – 0.02 oz bareMinerals Eyecolor in Good Fortune
  • – 0.125 oz SEPHORA by OPI Nail Colour in Looks Like Rain Dear
  • – 0.11 oz Josie Maran GOGO Instant Natural Volume Argan Mascara in Black
  • – 1 oz Nars Body Glow
  • – 0.17 oz Lorac 3D Liquid Lustre Gold
  • – 0.15 oz Bare Escentuals Marvelous Moxie Lipgloss in Trail Blazer
  • – 0.01 oz Stila Smudge Stick Waterproof Eye Liner in Starfish
  • -Metallic zipper clutch

I almost bought the Stila Smudge Stick on Birchbox for $20 before venturing over to Sephora and I’m sure glad I didn’t!

Here’s what Sephora has to say about the Glitz and Glam Party Sampler:

What it is:
A dazzling makeup collection featuring nine of Sephora’s most glittering products—plus a chic metallic clutch.
What it does:
Perfect for the holidays, this kit has a gorgeous assortment of festive products to create any party-ready look, including three full-size products. Take it all anywhere you go in the included distressed metallic zippered clutch.

I can’t wait and I wont have to for very long because on Sephora, any order over $50 includes free three day shipping! However, my Glitz and Glam box is only $45, I had to find at least one more item to make my order more than $50. I found two.

Urban Decay Eyeshadow in Haight. $6. YES! $6. They are having a sale on Urban Decay Eyeshadows right now. I would suggest you hop over to Sephora right now and buy them all at this price! I took everything in my power to not buy all 13 colours. If this sale is still going on next week, I will be back for the rest! Today, I only picked up two. The other colour I bought is:

Purple Haze. Just like the Jimi song. Normally, I’m a neutral colour kind of girl but since I was splurging anyway, I figured I’d get some fun colours! (I want to get Half Baked and Kiddie Pool as well.)

That’s where my buck stops but those aren’t the only things coming at me from Sephora. I was able to select 3 samples from a [pretty slim] list. Here’s what I selected:

I’ve never tried either of these perfumes and I’m excited about giving this leave-in conditioner a try as well. That’s still not it. By using the promo code philo3 at check out, I secured a 3 piece Philosophy sample set as well.

If you head over to Sephora.com, make sure you sign up to be a Beauty Insider. It’s Sephora’s customer reward program that allows you to accrue points as you buy that can be redeemed for sweet stuff. It also keeps you in the loop about specials, promotions, new product launches and earns you invites to special events. Sephora also send their Beauty Insiders a birthday gift each year! It’s a great program and if you’re spending anyway, why not collect points to be used later?

I may have spent more money on makeup than I expected to when I woke up this morning but the deals I got are incredible. Money well spent, I say! I know I’ve been slacking on my Daily Threads posts; this weekend I was just having way too much fun and didn’t have time to take any pics and post the descriptions and yesterday I had to do some Halloween shopping after work followed by a movie with friends. (We saw Argo. I loved it. One of my friends hated it. I would suggest seeing it.)

No word back from Birchbox yet. If you read, they contacted me on Friday about my dissatisfaction with the October Goop Birchbox. I was temporarily impressed with their customer service so instead of sending them the nasty email I had drawn up to send them originally, I decided to be a bit nicer and tone down the anger. However, since I haven’t heard back from them, I’m now figuring that their whole “reach-out” to me was BS and they really just don’t care about their loyal subscribers or the quality of their service. If you’re pissed at Birchbox too, contact them and tell them Ginger-Kate sent you! If i ever hear back from them, I’ll be sure to let you know how they plan to resolve this extreme upset over their craptastic box.

Thanks for reading! I’ll be posting full reviews on each of these products once I’ve received them and had a chance to play with them.

Love, GK